Thank you for choosing Digital Guerrilla Academy for your online learning needs. We are committed to providing high-quality digital training courses. Please read our Refunds and Returns Policy carefully before making a purchase.
1. Digital Products and UK Consumer Law
Our products consist entirely of digital content—including video tutorials, written materials, and other training resources—that are delivered electronically via our website.
As a business based in Scotland and operating under UK law, we comply with the Consumer Contracts Regulations 2013, which govern the sale of digital content.
2. Right to Cancel and Request a Refund (UK Customers)
If you are a customer based in the United Kingdom, you have the right to cancel your purchase within 14 days of the transaction without giving any reason, provided that you have not accessed the course (see Section 4 for what constitutes “access”).
This is known as the “cooling-off period” under UK law.
3. Refunds for International Customers
For customers outside the UK, we will honour the same 14-day refund window provided the course has not been accessed, unless local consumer protection laws provide a longer period or additional rights, in which case we will comply with those where required.
4. What Constitutes “Access”
For the purposes of this policy, a course will be considered accessed if:
- You have logged into your account and viewed any part of the course content (video, text, or otherwise);
- You have downloaded or streamed any part of the course;
- You have completed any assessments, modules, or engaged with any course material.
Once a course has been accessed, the right to cancel and receive a refund no longer applies, in accordance with UK consumer law for digital content.
5. Exceptions – When Refunds Are Not Given
Refunds will not be issued in the following cases:
- The course has been accessed in whole or in part;
- More than 14 days have passed since the date of purchase;
- The request does not comply with the terms outlined in this policy.
6. How to Request a Refund
To request a refund, please contact us at:
Email: [email protected]
Include the following:
- Your full name
- Email address used for purchase
- Course title
- Order number
- Reason for the refund request (optional)
We aim to process all eligible refunds within 7 working days of approval. Refunds will be issued to the original payment method used at checkout.
7. Technical Issues
If you experience technical difficulties that prevent access to a course, please contact our support team. We will make every reasonable effort to resolve the issue. A refund may be considered if the issue cannot be resolved and the course remains inaccessible, at our sole discretion.
8. Our Rights
We reserve the right to:
- Modify or update this policy at any time, with changes taking effect from the date of publication;
- Deny refund requests that do not meet the conditions outlined above;
- Monitor and detect misuse of refund requests, including abuse of the refund system, which may result in account suspension.
9. Contact Us
If you have any questions about this policy or your rights as a consumer, please contact us:
Email: [email protected]
By purchasing a course from our website, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.
